Shipping & Delivery FAQ (Hot Buys Hub)
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📦 Shipping & Delivery FAQ (Hot Buys Hub)
1. How Long Does Shipping Take?
Most orders from our China fulfillment center arrive in the United States within approximately 8–12 business days after the order is placed.
This timeframe includes order processing, international transit, customs clearance, and final delivery to your address.
Delivery timelines may vary slightly depending on seasonal demand, customs processes, and local carrier performance.
👉 Business days do not include weekends or public holidays.
2. What Does “Business Days” Mean?
Business days are Monday through Friday, excluding Saturdays, Sundays, and national holidays.
So if your order is placed on Friday evening or over the weekend, processing will begin on the next business day.
3. Where Do Orders Ship From?
Most items featured on Hot Buys Hub are shipped directly from our China fulfillment center in order to keep costs lower and offer factory-direct pricing.
Because these packages travel cross-border, delivery times are longer than domestic shipping—but typically faster and more reliable than basic economy options.
4. How Do I Track My Order?
Once your order has shipped, you will receive a tracking number via email (or in your order notification).
You can then track your shipment using the carrier’s tracking website or a universal tracking tool by entering your tracking number.
If you haven’t received your tracking information within 3 business days of purchase, please contact our support team.
5. Why Does Shipping Take This Long?
International shipping involves several key steps:
• Order processing & packaging
• Export clearance in China
• International transit
• Customs clearance in destination country
• Final delivery by local carrier
Each step adds a bit of time, which is normal for cross-border shipments.
6. Can Delivery Times Vary?
Yes. The estimated 8–12 business days is typical, but actual times can vary due to:
✔ Peak shopping periods or global holidays
✔ Customs processing delays
✔ Remote or rural delivery locations
✔ Local carrier performance
If there’s a significant delay, our team will keep you updated.
7. What Happens If There Are Issues with My Delivery?
If your package appears delayed or tracking hasn’t updated:
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Check your tracking number for the latest status.
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Contact our customer support team — we’re here to help.
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If your shipment is lost or significantly delayed, we will assist you with next steps, including potential reshipments or refunds based on our policy.
8. Important Notes
✔ Shipping estimates are based on typical transit times and are not guaranteed.
✔ International customs or local carrier conditions may affect delivery times.
✔ Orders are not processed or shipped on weekends or holidays.
Still Have Questions?
Contact us via the “Contact Us” page or email support — we’re happy to help you track your order or answer shipping questions!